Kansas Internet Help provides address-level internet availability and setup assistance in select Kansas communities. It is independently operated by a local specialist and is not owned, sponsored, or paid for by an internet service provider or government agency. This policy explains what information is collected when you request help and how it is used.
Information we collect
When you submit an availability request, we may collect your full name, street address, city, phone number, preferred contact method, best contact time, current internet provider, and reason for the request.
How we use information
We use the information to check supported service availability at the submitted address, contact you about setup options, handle the request through the local specialist, and coordinate activation or installation if you choose to proceed.
Forms and service providers
Our request form is currently provided through Google Forms. Information you submit is processed using Google's services. If you choose to proceed with service, information needed to verify availability, place the order, or schedule installation may be provided to the internet service provider fulfilling that request. We do not sell or rent your personal information to unrelated third parties.
Website analytics
We use Google Analytics and Microsoft Clarity to understand how visitors find and use the website, identify technical or usability problems, and measure whether visitors begin or complete the availability request. These services may collect information such as pages viewed, approximate location, device and browser information, referral source, clicks, scrolling, and session interactions. Clarity masks sensitive form content by default. We do not intentionally send names, street addresses, phone numbers, or form responses to these analytics services.
Calls and texts
By submitting the request form and accepting its consent statement, you agree that a local specialist may call or text you about internet availability and setup options. Message frequency varies, and standard carrier rates may apply. Consent is not a condition of purchase.
Data security and retention
We limit access to submitted information to people who need it to handle the request. No online system can be guaranteed completely secure. Information is retained only as long as reasonably needed for the request, business records, and applicable legal obligations.
Your choices
You may ask not to receive further calls or texts when contacted. To ask a privacy question or request correction or deletion of submitted information, use the contact page.
Changes to this policy
We may update this policy as the service changes. The effective date at the top of this page shows the latest revision.